Should you need to return an item(s) you must contact us within 30 days of delivery date for a Return Authorization Number. Please use the Contact Us email form to request an RMA.
After contacting and receiving further instructions you, the customer, is responsible for any return shipping expenses as well as making sure the return package arrives back to us safely and is not damaged. DIYMobileRepair.com strongly suggests using any shipping service that can provide tracking and/or delivery confirmation.
DIYMobileRepair.com is not responsible for any item(s) returned without previous contact. We are not responsible for lost packages. Keep a copy of your tracking number.
A return authorization number does not imply that credit or exchange will be issued. It is only an authorization to return a product to us for evaluation. We reserve the right to reject any return based on its condition or non-compliance with our return policy.
A refund back to the original payment method will be issued by DIY Mobile Repair. Refund times vary depending on credit card policies. Processing returns is estimated in 48 hours but not guaranteed. Processing may be longer if communication with the customer is needed.
Only unused and unopened items may be returned to DIYMobileRepair.com. Use is defined as any attempt to install, open, or use an item. Inspect your products carefully upon receipt. Absolutely no returns will be accepted after 30 days of original receipt date. All non-defective products returned to DIY Mobile Repair for refund are subject to a 15% restocking or minimum $5 fee (NO EXCEPTIONS). Shipping cost is a non-refundable item. If you choose to send your items back without being issued an RMA a 25% restocking or minimum $5 fee (NO EXCEPTIONS) will be applied.
When placing an order you are agreeing to the price currently displayed on the website and in the shopping cart. These prices are not guaranteed and may be adjusted and updated frequently.
The product images on this website are a fair representation of the items. They may not be 100% accurate. We attempt to keep images as up-to-date as possible. Some product images may vary slightly. Recommended tools may not always be accurate.
Some items on our website have a no return, exchange or credit policy. These items include Repair Tools of any kind including: Screwdrivers, Pry Tools, ESD Safe Tools, and Adhesive & Other Tools as categorized and listed on the site.
WARRANTY & EXCHANGES
If in the event you receive a defective part that has not been damaged during shipping, contact us directly. We provide a lifetime limited exchange policy on the parts we sell, and we do not offer additional warranties.
Items damaged due to neglect, mishandling, improper installation or use, abuse, neglect, careless handling, or any other fault of the buyer will not qualify for this limited warranty. DIY Mobile Repair is not responsible for any consequential or incidental damages.
Video and written repair guides are for demonstration purposes only. DIY Mobile Repair is not responsible for further damages due to improper installation.
If an item or part is damaged during shipping from seller to the customer, please do not open it. Please contact us immediately for a Return Authorization Number.
If you would like to request an exchange due to a wrongly ordered part, wrongly sent part, the item under warranty, or other reasons, contact customer service within 10 days of delivery to be eligible for a return/exchange authorization form.
We share the shipping costs associated with a return for replacement. If the wrong item is sent or if the part needs testing, the customer pays for return shipping and insurance, and we pay to ship the replacement. We cannot accept C.O.D. deliveries.
Last Updated: 12/06/2018